Changelog

Stay up to date with the latest NexusX CRM releases and improvements.

April
15
2026
v2.5.0

Major Feature Release

  • External chat widget for website integration
  • Added Customer Effort Score (CES) survey type
  • Ticket reopen tracking system
  • AI-powered sentiment analysis
  • Performance optimizations for large datasets
  • Fixed dashboard search by ticket UID
January
20
2026
v2.4.0

Survey System Launch

  • CSAT (1-5) survey implementation
  • NPS (0-10) survey implementation
  • Automatic survey triggers on resolution
  • Survey settings per tenant
  • Survey analytics dashboard
October
15
2025
v2.0.0

QA Dashboard Release

  • Built-in QA system for closure validation
  • Resolution proof keyword detection
  • Premature closure flagging
  • Agent performance metrics
  • Multi-tenant support improvements
June
01
2025
v1.5.0

AI Integration

  • AI response suggestions
  • Smart ticket categorization
  • Automated workflows
  • Various bug fixes and improvements
January
15
2025
v1.0.0

Initial Release

  • Core CRM functionality
  • Ticket management system
  • Multi-tenant support
  • Pipeline management
  • Analytics dashboard
  • REST API